Customer Support
Escalate Negative Sentiment in Support Tickets
Use an AI agent to identify negative sentiment in Zendesk, HubSpot, or email tickets, and automatically notify the appropriate Slack channel for immediate response.
Step 1: Clone the Agent Template
Click on the top right corner to open the info modal. Within it, clone the agent. You can access the agent here.
Step 2: Edit the Agent System Message
Edit the Agent and change the channel id within the system message to your channel id, and the sign off message/company name.
Step 3: Add a trigger and Save!
Select the trigger that you need for this agent. “Gmail Mail Received” was used in the demo. Save the changes and the agent is ready to go!
