Customer Support
Automatically Respond to Customer Support Tickets
Use an AI agent with a real-time knowledge base to automatically respond to support tickets via email, and alert human operators for high-risk inquiries.
Step 1: Clone the Agent Template
Click on the top right corner to open the info modal. Within it, clone the agent. You can access the agent here.
Step 2: Edit the Agent System Message
Edit the Agent and change the channel id within the system message to your channel id, and the sign off message/company name.
Step 3: Add a trigger and Save!
Select the trigger that you need for this agent. “Gmail Mail Received” was used in the demo. Save the changes and the agent is ready to go!
