February 16, 2024

Zendesk and 30% Better Knowledge Base Retrieval

Zendesk and 30% Better Knowledge Base Retrieval

Our AI agents just got smarter and are now fully equipped to integrate seamlessly into your customer support stack. Check out the latest enhancements:

  1. 🤝 Zendesk Integration

Seamlessly integrate your AI agents into Zendesk to handle customer support queries across Email, Messenger, WhatsApp, Instagram, etc. This allows efficient, personalised responses powered by your AI agents.

  1. 📈 Enhanced Retrieval - Better by 30%

We've boosted our AI's ability to pull the right information from your knowledge base—now 30% more accurate. For non-English content, the improvement leaps to 45%! Expect more on-point answers and smarter interactions from your AI agents.

  1. 💻 Improved Chat Widget

Our chat widget now has a sleeker design and will not unnecessarily display files to users. Plus, it's more stable for a smooth experience.

Other Enhancements:

  • 🔧 Mobile experience is now more responsive and bug-free.
  • 🛠 We've made infrastructure improvements for enhanced speed and the ability to scale with your business needs.